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Direct Source

Direct Source

(504) 456-5858 Call Today

How We Stand By Our Work

Warranty

Subject to the limitations and exclusions Direct Source, LLC warrants to the original purchaser / property owner, and if any, owner’s immediate transferee, excluding all other subsequent transferees, that any basic product manufactured by the company is free from defects in material and workmanship for as long as the owner or owner’s immediate transferee resides in the home in which the products are installed.

Vinyl Product Warranty – That under normal use, the vinyl components of all Vinyl products will not blister or peel. This warranty comes with a lifetime manufacture’s warranty as well as a 1 year labor warranty; which covers all labor necessary to correct any item covered by the warranty at no extra charge.

Hurricane Shutter Parts Warranty – That all mechanical parts (slats, tracks, hoods, reels, octagon, pipe, crank handles, and hardware) will come with a 1 year manufactuer’s warranty. This warranty covers paint defects such as chipping or flaking paint. It does not cover fading or acid rain stains or any stains caused by weather conditions. Also comes with a 1 year labor warranty; which covers all labor necessary to correct any item covered by the warranty at no extra charge.

Hurricane Storm Panel Warranty – That all parts (slats, track, and hardware) will come with a 1 year manufacture’s warranty. Also comes with a 1 year labor warranty; which covers all labor necessary to correct any item covered by the warranty at no extra charge.

Insulated Window Warranty – The sealed insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for the life of the window. If the glass unit fails, the company will provide the owner with a replacement insulated glass unit at no extra charge. That all mechanical parts (locks, vent locks, balances) are warranted to be free from manufactured defects in material and workmanship. Replacement parts will be supplied at no charge. Also comes with a 1 year labor warranty; which covers all labor necessary to correct any item covered by the warranty at no extra charge.

Patio Cover & Gutter Warranty – The company will not be responsible for periodic cleaning of any product we sell. It is the customer’s responsibility to maintain the product (Patios, Gutters, or Vinyl products) as necessary for the product to function correctly. This warranty covers paint defects such as chipping or flaking paint. It does not cover fading or acid rain stains or any stains caused by weather conditions. Also comes with a 1 year labor warranty; which covers all labor necessary to correct any item covered by the warranty at no extra charge.

Transferable Warranty – This warranty may be transferred to the owner’s immediate transferee provided the transferee notifies the company in writing within 30 days of the property’s transfer date. The correspondence must include a transfer fee of $50.00, the original owner’s name and address, transferee’s name and address.